IT Home reported on May 11 that Tesla is implementing a new strategy based on artificial intelligence (AI) to improve the service experience of car owners. Although Tesla's service level has improved significantly in recent years, service issues are still one of the focus of complaints from car owners.

Previously, Tesla received complaints about its service platform, prompting the company to adopt a variety of strategies to optimize service processes and reduce the burden on car owners. However, the core of this service improvement lies in the application of artificial intelligence technology, which is also the technical means Tesla relies on in many business fields.

IT Home noted that Tesla's head of AI and IT infrastructure, cybersecurity and vehicle services, Raj Jegannathan, said on this week's X platform that the company is launching an artificial intelligence agent (AI Agent) dedicated to handling customer communication services . He noted that the new service AI agent can detect delays in communication between companies and customers, monitor the sentiment of conversations, and automatically report certain important demands directly to management.

In addition, the AI ​​agent will provide a more convenient feedback mechanism in the communication between customers and companies. If a customer enters the word "Escalate" in the message center section of the mobile app, the system will automatically report the problem to senior management after a two-week delay . The launch of this feature will help customers more easily reach company executives and is expected to solve the problem of poor communication that car owners frequently encountered in the past few years.

Tesla is currently launching this AI agent in ten pilot locations , and its first launch date is May 8. "Tesla's new AI agents can detect communication delays, monitor sentiment, and automatically report to leaders. It will be put into operation at ten pilot sites starting tomorrow. In two weeks, customers can enter 'Escalate' in the 'Message Center' to contact management. We have set up protective measures to prevent abuse and will continue to improve the system."

Tesla’s goal is to speed up the entire service process through various innovative strategies such as F1-style fast service and striving to complete two-thirds of repair demands within the same day. While uncertainty in component supply can sometimes affect the achievement of this goal, Tesla’s continuous efforts to improve the repair experience show that the company is doing everything it can to provide better service to car owners.

"Special statement: The content of the above works (including videos, pictures or audio) is uploaded and published by users of the "Dafenghao" self-media platform under Phoenix.com. This platform only provides information storage space services.

Notice: The content above (including the videos, pictures and audios if any) is uploaded and posted by the user of Dafeng Hao, which is a social media platform and merely provide information storage space services."

[Editor in charge: Yang Ruiqi PT115]