On April 22, the reporter learned from China Railway Express Co., Ltd. (hereinafter referred to as "China Railway Express") that the railway department recently piloted high-speed rail pet consignment services on some trains in the Beijing-Shanghai High-speed Railway. Railway 12306 simultaneously launched the "pet check-in" function, and passengers make online reservations 2 days in advance or above. After the appointment is successful, they can consign one cat and dog pet with a family-fed and healthy condition, a single weight of no more than 15 kilograms and a shoulder height of no more than 40 cm can be used.

At Beijing South Railway Station, staff put pet dogs in a special pet transport box for high-speed rail.

Photo by Xinhua News Agency reporter Zhang Chenlin

　　According to a relevant person in charge of China Railway Express, high-speed rail pet consignment is implemented in "isolated transportation, separation of people and pets, and dedicated care". China Railway Express has put into use a special high-speed rail transportation box with its own functions of air circulation, oxygen content and temperature and humidity monitoring, noise reduction, and smell removal. The pets are stored in the transportation box throughout the journey and placed in the train high-speed rail express cabinet, which can effectively prevent the impact of pets' swifts, smells and calls on the internal environment of the train. In addition, each train is equipped with a set of high-speed rail express cabinets, which are generally located at one end of the central car and are relatively isolated from the passenger space. The staff did not unbox the entire process to ensure the good environment in the car and the safety of pets. During transportation, staff observe the status of the pet through the monitoring system of the pet transport box, inspect and inspect regularly, with no more than 2 hours. Appropriate drinking water to the pets, and do not feed them according to the situation. The shipper cannot visit the pets. After one consignment is completed, the staff will clean and disinfect the pet transport box in time, and fully clean and disinfect the high-speed rail express cabinet after the train arrives at the end.

　　According to the relevant person in charge, the pilot high-speed rail pet consignment service implements the rule of "pets and pets are departing and arrive at the same time". Passengers can check the corresponding train through the "pet consignment" function of the railway 12306 client, purchase tickets 2 days in advance and make an online reservation for pet consignment service for the same car. After the appointment is successful, the passenger will take the pet, the valid ID card for purchasing tickets and the "Animal Quarantine Quarantine Certificate" at the agreed time before boarding the bus, and go to the China Railway Express Operation Department at the high-speed rail station to complete the consignment procedures. After arriving at the destination station, passengers will receive their pets based on text messages or phone calls.

　　According to the relevant person in charge, the pilot high-speed rail pet consignment service is priced according to the transportation mileage tier, with a 30% discount in the initial stage, and a basic insurance with an insured amount of 2,000 yuan is also given.

　　The railway department reminds that if passengers need to obtain more information on high-speed rail pet consignment services, they can call the customer service hotlines 12306 and 95572, or check it on the railway 12306 client. During the pilot period, the railway department will listen to opinions and suggestions widely, continuously improve services, and provide more convenience for passengers to travel. (Reporter He Liang)

[Editor in charge: Zhu Jiaqi]